THE help desk management tool. Internet-based, rapidly configured to your needs, accessible from anywhere — adding value from day one.
Information Technology is typically seen as a key strategic enabler. Most medium to large sized companies have found that an efficient and responsive IT function needs to be underpinned by an effective help desk application. The Therefore team has undertaken extensive research to determine what IT management requires from a help desk application — and built HelpDesk™ from that knowledge.
Therefore has carefully researched the burn points associated with running a help desk and developed the ultimate help desk management tool — Therefore HelpDesk™. It is internet-based, can be rapidly configured, accessed from anywhere, adds value from day one and improves the ease of help desk management.
This product is ideally suited for organisations that:
Internet-based, rapidly configured to your needs, always accessible, highly cost effective — adding value from day one.
No two help desk environments are alike. Therefore HelpDesk™ can be rapidly configured to meet your needs. Once configured, the process of logging, executing and managing tickets is quick and intuitive.
Therefore HelpDesk™ is an internet-based tool — accessible from any location with internet connectivity, including by your strategic partners and remote staff.
HelpDesk™ optimises your ability to manage your help desk by providing a dashboard, real-time reporting, deadline management, progress status tracking and automated poor performance flagging.
Help desk staff often log tickets and hand them over to subject matter experts for closing. HelpDesk™ is team-aware, enabling seamless collaboration and coordination of tickets across functional areas.
HelpDesk™ ensures tickets are allocated to the party accountable for their execution — no grey areas that can legitimise non-delivery. The 'Progress Status Early Warning' feature flags tickets falling behind the curve for early remedial action.
HelpDesk™'s configurable communication cycle keeps users informed of ticket status changes by means of email and SMS.
No two clients have the same needs. Therefore HelpDesk™'s "Functionality on Demand" capability allows user utilities and system features to be turned on or off and configured in accordance with your requirements.
Examples of utilities that can be made available to users:
Fully integrated workflow engine — help desk tickets rapidly mapped to your IT processes without writing code.
Multiple options for fine-tuning the user interface to your team's requirements.
Configurable communication cycle keeps all users informed of ticket status changes.
Rapidly branded to carry your corporate identity.
Best-practice security principles, configurable password complexity, digital encryption, and Security Group functionality for rights management.
Integration points enabling seamless connection with external systems — periodic or real-time.
Accessible via any W3C standards-compliant web browser.
We bill on a rental basis — no extensive upfront investment in technology. No capital expenditure, no procurement battles, no sunk cost risk.
Rapidly configured to your specific needs and accessible from anywhere with internet connectivity — adding value from day one.
We can operate the solution on your behalf — or hand it to your team when you're ready. Your choice, your pace.
Book a 30-minute demo tailored to your environment. We'll walk you through Therefore HelpDesk™ and explore exactly how it can unlock value for your organisation.